Everything in this shop is printed to order through our print-on-demand partner, Gelato, once you place your order — nothing sits on a shelf beforehand. We stand fully behind the quality of what arrives, and if you change your mind you can still send it back.
Changed your mind? 14-day returns
You can cancel your order and return any item within 14 days of receiving it, in line with UK consumer law. Email shop@outandaboutadventures.com with your order number first so we can give you the return address, then send the item back within 14 days of telling us.
Unless the item is faulty, return postage is at your cost. Please send it back unused and in the condition it arrived — we may reduce your refund if it has been worn, washed, framed or otherwise handled more than you’d need to check it.
We’ll refund the item price and the original standard delivery charge within 14 days of receiving the item back (or proof that you’ve posted it), using your original payment method.
Misprints, damage or defects
If your item arrives damaged, misprinted, or in the wrong size or colour to what you ordered, email us within 30 days of delivery at shop@outandaboutadventures.com with your order number and a photo of the issue. We’ll arrange a free replacement or a full refund — whichever you’d prefer — and you won’t need to pay any postage.
Minor colour variation between what you see on screen and the finished print is normal in print-on-demand and isn’t treated as a defect.
Ordered the wrong size?
Because every item is printed specifically for your order, we can’t swap sizes directly. You can return it under our 14-day returns above (return postage at your cost) and place a new order in the right size. Please check the size guide on each product page before ordering.
Lost or undelivered orders
If your order doesn’t arrive and tracking shows it’s been lost in transit, let us know within 30 days of the expected delivery date and we’ll send a free replacement.
If a parcel is returned to us because of an incorrect address or a missed delivery, we’ll refund the cost of the product, but a new order (and new shipping charge) will be needed to send it out again — so please double-check your delivery address at checkout.
Cancelling an order
Production usually begins shortly after you order. If you contact us within a few hours of purchase, before it has gone into production, we can cancel or amend it for a full refund. After that, you can still use the 14-day returns above once the item arrives. Email shop@outandaboutadventures.com as soon as possible if you need to make a change.
How to get in touch
Email shop@outandaboutadventures.com with your order number and, where relevant, a photo of the item. We aim to respond within 2 business days.
This policy doesn’t affect your statutory rights as a consumer.